Shipping policy

This website is operated by UioUi Jewelry Store-TBROS MEDIA CO LTD.

71-75 SHELTON STREET, LONDON, WC2H 9JQ, United Kingdom

If you just received a shipment notification, please allow 1 to 3 working days to update the tracking information.

How long after ordering is my order shipped?

We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

Which carrier do you use?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

How long does it take to arrive?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

The USA - Within 2-5 business days

Canada - Within 4-10 business days

Western Europe - Within 5-15 business days

Australia/NZ - Within 5-15 business days

Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I didn't receive my order

Please email us: hello@uioui.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

Can I pay extra to get my item quicker?

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for the USA and International orders soon.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labeling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If customs charge fees, they are payable by the recipient.

Shipping Insurance

Shipping insurance is offered at checkout. Route provides it. The route will contact you with all insurance info and terms via email.

The route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.


HOW MUCH DOES SHIPPING COST?

Shipping costs vary depending on the shipping destination and the number of items that you purchase. You can get a calculation of your exact shipping charges by adding items to your cart, proceeding to checkout, and entering your mailing address. The shipping cost will automatically update and display in your total costs.

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WHERE DO WE DELIVER?

We provide worldwide shipping.

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CAN THE ORDER BE DELIVERED TO MULTIPLE ADDRESSES?

We do not offer the shipment to multiple addresses for a single order. If you would like items delivered to multiple addresses, please place those orders separately.

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DO YOU OFFER DELIVERY TO PO BOXES OR MILITARY APO/FPO ADDRESSES?

Yes, we can send shipments to PO Boxes and Military APO/FPO addresses.

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Questions about the Shipping policy should be sent to us at
sale@uioui.com.