Order Tracking

Once your order has shipped, you will receive an email from us with a tracking number and link to track your order. You can also enter your tracking number in the box below to get your shipment's latest status.

Please provide your tracking number (not the order number):

πŸ‡ΊπŸ‡Έ UNITED STATES

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🌐 WORLDWIDE

If you just received a shipment notification, please allow 1 to 3 working days to update the tracking information.

How long after ordering is my order shipped?

We typically ship all orders within 2-5 business days. If you select Express shipping at checkout, we aim to ship your item within 2 business days.

Which carrier do you use?

We ship all items with USPS. For international shipments, your local mail carrier will handle and deliver the item once it enters your country.

How long does it take to arrive?

We ship all orders from our USA factory. Due to Covid-19, some international packages may be delayed due to routing or customs delays.

  • The USA - Within 2-5 business days
  • Canada - Within 4-10 business days
  • Western Europe - Within 5-15 business days
  • Australia/NZ - Within 5-15 business days
  • Rest of the World - Within 5-20 business days

Check your local mail carrier website for the latest updates on how Covid-19 is affecting deliveries.

I didn't receive my order

Please email us: hello@shineon.com, quoting your order number from the confirmation email/SMS message. We'll help track down your order.

Can I pay extra to get my item quicker?

For USA domestic orders, you have the option of Express order processing at checkout. This will prioritize your order for shipping within 2 business days where possible. We hope to offer Priority carrier options for the USA and International orders soon.

What about customs fees/taxes?

We do our best to help ensure your item arrives as smoothly and quickly as possible, including labelling the package with all relevant information for customs authorities.

It's unusual for orders of 1-2 items to attract customs fees, except in countries where there is a very low or no tax-free threshold. If customs charge fees, they are payable by the recipient.

Shipping Insurance

Shipping insurance is offered at checkout. Route provides it. The route will contact you with all insurance info and terms via email.

The route will inform you of the shipping and tracking for your package, regardless of whether you have purchased the insurance.

If your item becomes lost, stolen, or damaged in transit - you can file a claim with route directly at this page: https://claims.route.com

Please note - shipping insurance is non-refundable once your order has shipped.

WHEN WILL I GET MY ORDER?

We proudly offer worldwide shipping via USPS/DHL

! Please note order processing time is typically 2-5 business days.

Once your order has shipped, the estimated delivery time is between 10 to 15 business days. Please consider any holidays that might impact delivery times.

Please note: Your order may split into multiple shipments. If this occurs, you will be notified and receive a tracking number for each separate shipment.